Minifig City

Shipping Policy

Valid E-mail Address Required
It is the customer’s responsibility to provide a valid e-mail address when ordering via MinifigCity.com. This e-mail address is used to send the order confirmation and shipping notifications. If you do not receive your order confirmation e-mail, check to make sure that you provided a valid e-mail address to PayPal that is free of typographic errors, and that is actually working. You should also check to make sure that your e-mail system or ISP is not filtering out e-mails from minifigcity.com as spam or junk.

Valid Shipping Address Required
Please be very careful to provide a complete and accurate shipping address for your package. If the shipping address is incorrect, your package cannot be delivered and you may incur the cost of a repeat shipment. The most common errors are neglecting to provide a company name (so that a shipment cannot be directed to the right company in a large building with many tenants), or neglecting to provide a suite number or apartment number which is required for delivery if more than one person or company is located at a given address.

Payment Types Accepted
Credit cards and PayPal accepted for online orders; check or money orders accepted for mail-in orders. All prices are in U.S. currency ($).

Packaging and Shipping Options
Minifig City packages are very lightweight, and your order will be shipped in a small padded bubble envelope (for regular First Class Mail shipping), or small boxes provided by USPS for Priority and Express Mail shipments.

First Class Mail (2-5 days)
This is the cheapest way to ship Minifig City orders. No tracking or delivery confirmation are available at this price. However, most customers report being very pleased with First Class Mail.

Priority Mail with Delivery Confirmation (2-3 days)
Priority Mail is a service of the U.S. Postal Service. It delivers packages to street addresses and P.O. Boxes in the continental U.S., Alaska and Hawaii within 2 or 3 days on average. (But USPS makes no guarantee on these times.) Priority Mail (~$5.00) is double the cost of First Class Mail, although it does include shipping notification and delivery confirmation. Other than that, First Class Mail provides the same level of service at about the same speed, for half the cost. Puerto Rico and other U.S. Territories may want to choose Priority Mail if you know this works best for you, although shipping will be slower than the 2-3 day service on the mainland.

Processing Time
We pride ourselves on our quick shipping, and try to ship within 48 hours (not counting weekends or holidays). So you will most likely receive your items in a week or even less! However, keep in mind that we are a small family-run business and in case of unforeseen circumstances such as illness, computer trouble, or unusually high order volume, please allow up to 2 weeks for delivery. If we should encounter any problems processing or shipping your order, you will be contacted.

Risk of Loss
The customer bears all risk of loss for packages shipped. The charge for replacement packages will be the full cost of the items and postage. But don’t worry; most customers report being very pleased with ordinary First Class Mail and we haven’t had anything lost in the mail yet. If it makes you feel better, simply choose Priority Mail at checkout.

Do you ship to my country?
Sorry, but MinifigCity.com currently ships only to U.S. addresses, which includes U.S. Territories and APO/FPO addresses.